Tech-prefix routing, automatic failover, codec negotiation and per-trunk billing analytics.
Platform Overview
WATCH ZEPHYR IN ACTION
Animated 2-minute platform walkthrough. Click ▶ to play.
0:00 / 2:00
Core Products
CARRIER-GRADE PRODUCT SUITE
Six interconnected products on one multi-tenant core. Deploy one or all — built to scale globally.
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AI Contact Centre
Enterprise ACD with Claude AI — QA scoring, sentiment analysis, predictive dialling, supervisor dashboards, WebRTC desktops. The most intelligent contact centre in Africa.
ACDPredictiveAI QAWebRTCGamification
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Carrier Softswitch
Class 4 & 5 softswitch with dynamic routing, fraud prevention, and E.164 normalisation. The core engine.
Wholesale and retail termination to 200+ countries. Per-prefix rate plans, dynamic carrier selection, real-time fraud detection paired with global DID inventory — Africa, EMEA, Americas, APAC.
A-Z WholesalePer-Prefix RatesGlobal DIDs200+ Countries
Built For Real People
EVERY ROLE, EVERY NEED
From NOC engineers to frontline agents — ZEPHYR is designed around the people who use it daily.
📡
🎧
🏢
99.9%
Uptime SLA
200+
Countries Routed
TLS 1.3
Encryption
15+
Countries Served
24/7
NOC Support
Deployment Model
SELF-MANAGED OR WE HOST IT
Like 4PSA — choose how you deploy. Software only or fully managed infrastructure.
01
☁️
Fully Managed Hosting
We host. You focus on customers.
ZEPHYR manages all infrastructure, updates, security, backups, and 24/7 NOC monitoring. White-labelled platform — no server management required.
Dedicated server infrastructure
24/7 NOC monitoring & support
Automatic updates & backups
Custom domain & white-label
SSL certificates managed
Disaster recovery included
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🖥️
Self-Managed Software
Your servers. Your control.
Deploy on your own infrastructure — on-premise, private cloud, or any VPS. Full API access and source-level configuration.
Deploy on any Linux server
Full API & configuration access
Custom integrations & modules
On-premise or private cloud
Source-level customisation
Training & onboarding included
Client Stories
TRUSTED GLOBALLY BY OPERATORS
"
★★★★★
We evaluated PortaOne and AVOXI before ZEPHYR. The AI QA scoring was decisive — every call auto-scored, coaching became data-driven overnight. One day deployment.
KM
Karl Müller
CTO · VoiceConnect GmbH · Frankfurt
"
★★★★★
350 agents across three continents, one platform. WebRTC means agents work anywhere. The predictive dialler increased our contact rate by 34% in month one.
SJ
Sarah Jenkins
VP Operations · GlobalCX · London
"
★★★★★
A-Z routing saved us 18% on international termination in Q1. Fraud detection caught a compromised extension before it cost thousands. Rock solid platform.
AP
Andrés Pérez
Director · TeleSol Networks · Miami
How We Compare
ZEPHYR VS THE ALTERNATIVES
We went feature-by-feature against the platforms our clients considered.
Feature
⚡ ZEPHYR
PortaOne
AVOXI
3CX
FreePBX
AI QA Scoring (every call)
✓
✗
✗
✗
✗
Predictive Dialler
✓
Add-on
✓
Limited
✗
Multi-tenant Cloud PBX
✓
✓
Limited
✓
Manual
A-Z International Routes
✓
✓
Limited
✗
✗
WebRTC Browser Agent
✓
Add-on
✓
✓
Plugin
POPIA Compliance Suite
✓
✗
✗
✗
✗
White-Label Multi-Reseller
✓
✓
Limited
Basic
✗
Self-Hosted Deployment
✓
✓
✗
✓
✓
Real-Time Fraud Detection
✓
✓
Basic
✗
✗
Claude AI Built-In
✓
✗
✗
✗
✗
Starting Price (ZAR/mo)
R 1,499
R 8,000+
R 5,000+
R 2,800+
Free*
*FreePBX requires significant self-hosting and integration work. Prices approximate as of Q1 2026.
READY TO DEPLOY?
Start your free trial or book a personalised demo. Live in under 24 hours.
AI Contact Centre Platform
AI-POWERED CONTACT CENTRE
Inbound. Outbound. Blended. Browser-based. Powered by Claude AI — the most intelligent contact centre in Africa and beyond.
Live Supervisor View
COMMAND CENTRE IN REAL TIME
Full visibility of every agent, queue, and call — with AI recommendations surfacing live.
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Real-Time Agent Grid
Live status, call duration, AI-scored performance. Silent monitor or barge-in with one click.
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SLA Monitoring & Alerts
Queue depth, wait time, breach warnings, auto-escalation — all configurable per campaign.
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Whisper Coaching
Listen live, whisper-coach, or barge in — all without interrupting the agent.
Contact Centre — Live View● LIVE
247
Calls
8
Queue
94%
Ans
4:12
Handle
Sarah K.On Call · 3m24sQA 94
James M.AvailableQA 88
Priya S.On Call · 1m08sQA 96
Luca B.Wrap-upQA 79
Sales Queue · waiting8
🤖 AI Alert: Luca B. QA trending down — coaching recommended.
Inbound & Outbound
COMPLETE BLENDED CALL HANDLING
Inbound
Smart Inbound Call Handling
✓ACD skill-based routing
✓Visual IVR flow builder
✓Priority & VIP queuing
✓Auto call-back on abandonment
✓CRM screen-pop on answer
✓Live AI sentiment detection
✓After-call work & dispositions
Outbound
High-Volume Outbound Campaigns
✓Predictive, progressive & preview
✓POPIA DNC enforcement
✓Contact list upload & segmentation
✓AMD (Answering Machine Detection)
✓Calling hours & retry rules
✓AI script coaching live on calls
✓Campaign ROI reporting
AI
Claude AI Intelligence
THE 2026 DIFFERENTIATOR
Claude AI in every layer — included in every plan, not a paid add-on.
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Live Transcription
Every call transcribed real-time. Searchable, exportable, POPIA-compliant retention.
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Real-Time Sentiment
Live sentiment scored per call. Supervisors see alerts when a call turns negative.
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Automated QA Scoring
Every call scored against your rubric — greeting, empathy, resolution, closing. No manual listening.
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Post-Call Summaries
Plain-English summary with action items and follow-up recommendations after every call.
Every reseller gets their own subdomain. Tenants log in to your brand — not platform.zephyrtelecomms.com.
Full Visual Branding
Logo, colours, login page, email templates, PDF invoices — all branded. Zero ZEPHYR branding visible.
Multi-Tier Hierarchy
Resellers create sub-resellers who create tenants. Quota carve-out, billing roll-up. Up to 4 tiers deep.
Carrier Operator Mode
Your SIP trunks, your DIDs, your rates. Offer hosted PBX under your carrier brand completely.
Simple Pricing
TRANSPARENT PRICING ZAR AND USD
Full platform in every plan. No feature gating. Priced for African and global operators.
Starter
Reseller
ZAR / month
R 1,499
+ usage
USD / month
$ 82
+ usage
excl. VAT · usage billed separately
For ISPs and VoIP resellers entering the hosted PBX market.
Up to 10 tenants
100 concurrent channels
50 DIDs included
Reseller + Tenant portals
Cloud PBX & IVR builder
Basic billing & invoicing
Email support (24h SLA)
Contact centre module
AI layer
White-label branding
MOST POPULAR
Professional
Enterprise
ZAR / month
R 4,999
+ usage
USD / month
$ 275
+ usage
excl. VAT · usage billed separately
Full contact centre, AI, reseller hierarchy, and white-label for growing operators.
Unlimited tenants
500 concurrent channels
Unlimited DIDs
All 5 portals included
AI contact centre + predictive dialler
Claude AI analysis included
Sub-reseller hierarchy
POPIA compliance suite
White-label branding
Priority support (4h SLA)
Custom
Carrier
Custom Pricing
Volume Rates
SLA negotiable
dedicated infra · global SLA available
For carriers, MVNOs, enterprises needing dedicated infrastructure or self-hosted deployment.
Dedicated infrastructure
Custom SLA up to 99.99%
Full white-label platform
Custom DNS per tenant
Self-hosted deployment option
24/7 NOC support
Dedicated account manager
Source-level customisation
Estimate Your Cost
PRICING CALCULATOR
Slide to match your requirements — get an instant estimate in ZAR and USD.
25 tenants
100 channels
20 agents
50 DIDs
Estimated Monthly
R 4,999
≈ $275 USD
excl. VAT + per-minute usage
Full platform licence
Claude AI included
Unlimited tenants (Enterprise)
24/7 NOC support
White-label branding
About Us
BUILDING THE FUTURE OF COMMUNICATIONS
ZEPHYR Telecomms was founded in Cape Town, South Africa with a singular vision: to build carrier-grade communications infrastructure that works for every operator — from a 5-person ISP to a 500-seat enterprise contact centre.
We believe the future of voice is AI-powered, globally connected, and accessible to every operator — not just those who can afford PortaOne or Cisco. ZEPHYR is that platform.
Our Mission
DEMOCRATISE CARRIER VOICE
"To make enterprise-quality voice, AI contact centre technology, and global routing accessible to every operator worldwide."
Headquarters
Cape Town, South Africa
Serving clients in 15+ countries globally
2017
Founded
15+
Countries Served
99.9%
Platform Uptime
24/7
NOC Support
Our Values
WHAT DRIVES US
🔬
Engineering First
Every feature built to production-grade standards. We run on Kamailio + FreeSWITCH — the same stack powering the world's largest carriers.
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Global + Local Knowledge
We understand South African POPIA, ICASA requirements and what global operators need. Both built into one platform.
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AI as a Right, Not a Luxury
Claude AI is built into every plan — not a premium add-on. Every operator deserves intelligent tools to run a better contact centre.
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Partner Success
When our resellers succeed, we succeed. Training, white-label support, and onboarding because partner growth is the only metric that matters.
Free Trial
START IN MINUTES
Create your account and the platform provisions your environment automatically. Admin portal ready in under 2 minutes — syncs directly with platform.zephyrtelecomms.com.
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Instant Provisioning
Account syncs with the platform immediately. Admin portal and demo extension ready in 2 minutes.
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14-Day Free Trial
Full Enterprise plan. No credit card required. Cancel any time.
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Claude AI Included
QA scoring, sentiment, and natural language queries active during your trial.
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Onboarding Call
Our team schedules a call to set up your first carrier, tenant, and contact centre queue.
🔒 Privacy Notice — ZEPHYR uses cookies to enhance your experience and analyse platform usage.
We are fully POPIA and GDPR compliant.
View our POPIA Notice